Privacy Policy
Effective: 22nd May 2021. Last updated: 20th November 2021
Ensuring your information is kept secure is one of our top priorities and we do not share your information with any third parties.
We have set forth this privacy policy to provide insight and describe our practices and procedures on the collection, use and disclosure of any personally identifiable information collected from you. We have also detailed your data protection and privacy rights within our policy to inform you of your entitlements.
Table of Contents
- Collecting Your Information
- Using Your Information
- Retention of Your Information
- Disclosure of Your Information
- Your Data Protection Rights
- Children's Privacy
- Privacy Policy of Other Sites
- Changes to Privacy Policy
- Raising Disputes and Lodging Complaints
- Contacting Us
Collecting Your Information
We collect certain information which is unique to you, recognised as personally identifiable information for the purpose of either providing you with our occasional newsletters and/or for establishing contact for any enquires initiated.
When making an enquiry we collect your:
- Name
- Email address
When you subscribe to our newsletters we collect your:
- Email address
- IP address
- Approximate city and country of origin
Your city and country of origin are determined at the time you subscribe to our newsletters and may not always be accurate, as it is identified by using your IP address.
How we collect your information
Upon completion of the contact form on our site or when contact is established via email or telephone, we ask for your name and a method of contacting you back if not already provided by you via email.
Your email address for newsletters is obtained after you complete the signup process for our newsletter service, where the form is present on the footer of each page on our site. Your city and country of origin detailed in the last section are determined by geolocating based on your IP address.
Cookies
We do not deploy cookies for the purpose of tracking your activity nor do we implement any other method of tracking, such as web beacons. We also do not make use of any other tracking solutions, including (but not limited to) Google Analytics. As a result your information is never shared with any third parties and always remains private.
Session cookies however are utilised throughout our site to provide you with an optimal experience whilst using the website. This includes (but not limited to) the dynamic features present on the site such as the contact form on the Contact page, which provides you with real-time validation as you write your message along with the ability to send the form without the need to be redirected to another page.
All cookies set whilst on our site are administered by us for the purpose of providing you a better feature-rich experience and we do not include any cookies by third parties.
Using Your Information
We only make use of your information collected for the purpose of either responding to enquires raised by establishing contact or for sending you newsletters (if you're opted-in for the latter). We do not share your information with third parties and it will always remain securely stored internally within our computer systems. As a result of our practices you can expect that you will never receive any junk email or targeted advertisements after signing up for our newsletters.
Your collected information is used to:
- Respond to any contact established.
- Provide you with news and special offers we may have, only if you are opted for our newsletters.
Retention of Your Information
We securely store your information and retain them for as long as necessary for the purposes defined in this privacy policy, to either respond to correspondences or for sending newsletters. We comply with all the necessary legal obligations and will continue to uphold our responsibilities for processing your information (e.g. if we are required to retain your data to comply with applicable laws, resolve disputes and enforce our legal agreements).
You can withdraw your information from our records by unsubscribing from our newsletters at any time. You can find the 'Unsubscribe' link at the bottom of all our newsletters. Upon unsubscribing our systems will automatically perform the necessary operations to erase your information.
Disclosure of Your Information
Law Enforcement
Under exceptional circumstances we may be required to disclose your information by law or in response to valid requests received from public authorities, for example such as (but not limited to) a court or a government agency.
Other Legal Requirements
In other exceptional circumstances, we may also be required to disclose your information to satisfy alternative legal requirements in belief that such action is necessary to:
- Comply with a legal obligation
- Protect our rights and property
- Prevent or investigate any misconduct carried out
- Protect the personal safety of users, visitors or the general public
- Protect against any legal liability
Your Data Protection Rights
As we hold your personally identifiable information you are legally entitled to protection rights. You are freely permitted to exercise these rights without being discriminated against for doing so.
You are entitled to:
| Right | Explanation |
|---|---|
| The right to access | You are entitled to request to receive a copy of all the information we hold on you. |
| The right to rectification | You can request any information which we hold on you to be corrected if you believe we have stored your information inaccurately. |
| The right to erasure | You are entitled to request to have all your information erased from our records (under certain conditions). |
| The right to restrict processing | You can specifically object to having your information processed in certain ways which you disagree with. |
| The right to data portability | You have the right to request that we transfer your information to another organisation or directly to you. |
We have one month to respond to any Data Protection Rights request which you make. To exercise any of these rights please contact us either via email or post. Please see our Contact page for our up-to date contact details.
If you are making the request via email please set the subject title to "Data Protection Rights Request – [Your Name]" to ensure we process your request accordingly.
Children's Privacy
We do not intentionally collect information from any minor (i.e. children) under the age of 13 and our target audience are not children. If you are a parent or carer of a child that you are aware has provided us with personally identifiable information, please Contact us and we will proceed to erase any information provided from our records.
Privacy Policy of Other Sites
Throughout our website and our newsletters we link to other sites and resources across the web. Our privacy policy only applies with the use of our site and emails, therefore if you click a link which directs you to another site you should read their privacy policy.
Changes to Privacy Policy
As our business continues to grow our privacy policy will be subject to changes to include all aspects where we are required to protect your information. We will continue to keep our policy under regular review and any changes will be placed on this page. (You can find the last updated date at the top of this page.)
Raising Disputes and Lodging Complaints
We aim to resolve any disputes you may raise regarding our data protection and privacy policy practices. We take all cases seriously and wish to solve any problems brought to our attention so that we can continue to serve you better.
You can log your concerns and complaints via email or post, please see our Contact page for the up-to date contact details.
If you're not satisfied with the resolution of your dispute or complaint, you can escalate your case to the Information Commissioner's Office (ICO) if you're from the United Kingdom, or to another data protection authority if you're in the EEA.
Contacting Us
If you have any questions or enquires about our privacy policy, the data we hold on you or would like to exercise any of your data protection rights, please do not hesitate to contact us. Please see our Contact page for all the relevant and up-to date contact details.
You can reach us via email or by post. We are able to receive mail at our UK and US addresses, including any international mail.